Shipping policy

Order Processing All delivery times stated below are estimates and commence from the date of dispatch, not the date your order is placed. Please allow 1-2 working days for our team to process and pack your order before it is handed over to the carrier.

United Kingdom Delivery Estimates

Shipping Service Estimated Delivery Time Cost
DPD Next Day Priority Service Next Day (Excluded Bank Holidays) £10.99
Express 1-2 working days £9.99
Standard 3-5 working days £3.99
Economy 8-10 working days £2.99


Key Delivery Terms

  • Working Days: All delivery timeframes are measured in working days. Working days are Monday through Friday, excluding UK Bank Holidays and national public holidays in the destination country.

  • Customs, Duties, and Taxes (EU): For orders shipped outside of the UK to the European Union, your package may be subject to import duties, taxes, and customs fees levied by the destination country. OFFONOFF is not responsible for these charges; all customs and import fees are the sole responsibility of the customer.

  • Shipping Delays & Liability: All delivery times provided are estimates and are not guaranteed. We are not liable for any shipping delays caused by the carrier, customs processing, or other events outside of our control. Please note that once your order is handed over to the shipping carrier, the title and risk of loss transfer to you.

  • Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can monitor your package's progress.