1. What languages is your store available in?
English.
2. Do you allow customers to request and manage their own returns?
Customers must contact the merchant to request a return.
3. Do you accept store credit?
The store accepts store credit as a payment method.
4. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £60, and free express shipping on orders over £100. The discount will be applied automatically at checkout once your cart reaches the qualifying amount.
5. Do you offer express shipping?
Yes! We do. The options will be available at Check-out.
6. Do you have active discount codes or promotions?
Currently, we do not have any active discount codes. However, we frequently offer special promotions to our community. To stay informed about upcoming sales and receive exclusive discounts, please subscribe to our newsletter and follow us on social media at @OFFONOFFCLUB_UK.
7. Do you have retail store locations?
Currently, we are an online-exclusive store! However, we are actively working on opening our first physical retail location in the future. In the meantime, you can shop our entire collection right here on our website. Be sure to subscribe to our newsletter or follow us on social media so you can be the first to know when our doors officially open.
8. How can I contact customer service?
You can reach out to us with any queries through web chat or by sending a direct message on Instagram or emailing us at got3m2020@gmail.com.